ppvio Privacy Policy

When you interact with ppvio — whether by creating an account, making a deposit, placing a bet, or contacting our support team — ppvio may collect and process different categories of personal data. The exact data collected depends on how you use the platform and which services you access. The principal categories are set out below.

When you register a ppvio account, we collect information that allows us to establish and maintain your account identity. This includes:

• Full legal name as provided at registration and as confirmed by identity verification documents
• Date of birth (used for mandatory age verification — you must be 18 or older)
• Username selected by you at registration
• Email address and mobile phone number
• Copies of government-issued identity documents submitted for KYC verification, such as your National Identity Card (NID) or passport
• Selfie or liveness check image where required to complete identity verification

To process deposits and withdrawals, ppvio collects and records financial information, including:

• Mobile Financial Service account identifiers (e.g., bKash or Nagad wallet numbers registered in your name)
• Bank account details where bank transfer is used as a payment method
• Cryptocurrency wallet addresses used for USDT deposits or withdrawals
• Full transaction history including deposit amounts, withdrawal amounts, dates, and payment method used
• Betting and wagering history including all bets placed, games played, wager amounts, and outcomes

ppvio does not store full card numbers or CVV codes. Card-based payments are processed entirely by our PCI-DSS compliant payment gateway partners; ppvio receives only a tokenised reference for reconciliation purposes.

When you access ppvio via a web browser or mobile device, we automatically collect certain technical data to ensure platform security and optimise your experience:

• IP address (used for geolocation, fraud detection, and session security)
• Device type, operating system version, and browser type and version
• Session timestamps and duration
• Referring URL (the page from which you navigated to ppvio)
• Pages visited within ppvio, features used, and actions taken
• Device fingerprint data used for fraud prevention purposes

When you contact ppvio's support team via live chat, email, or any other channel, we retain a record of that communication. This includes the content of messages, the date and time, and the agent who handled your query. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes.

You may also provide additional information voluntarily, for example when completing a responsible gaming self-assessment, submitting feedback via a survey, or updating your account profile. Such data is treated with the same protections as all other personal data held by ppvio.

ppvio processes your personal data only where there is a lawful basis for doing so. The primary legal bases on which ppvio relies are: (a) performance of a contract — processing necessary to provide the services you have signed up for; (b) legal obligation — processing required to comply with applicable laws and regulations; and (c) legitimate interests — processing that serves a genuine business interest without overriding your rights and freedoms. Where we rely on your consent for a specific purpose, we will seek that consent explicitly and you may withdraw it at any time.

ppvio does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the specific purpose.

To process financial transactions, ppvio shares relevant financial and identity data with payment processing partners including bKash, Nagad, Rocket, Upay, and our card and USDT processing intermediaries. These partners are contractually bound to use your data solely for the purpose of completing the transaction you have authorised and to apply security standards consistent with the sensitivity of the data.

ppvio uses third-party identity verification services to carry out KYC checks. Your identity documents and biometric verification data may be transmitted to these providers for the sole purpose of verifying your identity. These providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

ppvio works with specialist fraud prevention and cybersecurity partners who may receive technical data — including IP addresses, device fingerprints, and behavioural signals — to help identify and prevent fraudulent activity on the platform. This processing is carried out under ppvio's legitimate interest in protecting its players and the integrity of its platform.

ppvio's gaming library includes content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Where a game is delivered via a third-party provider's platform (rather than being hosted entirely by ppvio), limited session and account identifiers may be transmitted to that provider to facilitate game loading and bet settlement. Game providers do not receive your full identity data, financial account details, or contact information.

ppvio may be required to disclose personal data to governmental authorities, regulatory bodies, law enforcement agencies, or courts where required by applicable law or by a valid legal order. ppvio will notify affected users of such disclosure requests where permitted to do so by law. Where ppvio is prohibited from providing such notice, it will comply with the legal requirement without prior notice to the affected user.

In the event that ppvio undergoes a merger, acquisition, or transfer of all or substantially all of its business assets, personal data held by ppvio may be transferred to the acquiring entity as part of that transaction. In such circumstances, ppvio will take reasonable steps to ensure that the acquiring entity applies data protection standards no less protective than those set out in this Privacy Policy, and will notify affected players of any material change to how their data is processed.

ppvio uses cookies and similar tracking technologies to operate the platform, maintain your session, detect fraudulent activity, and understand how players interact with the site. The following table summarises the categories of cookies used by ppvio and their purposes.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, though disabling strictly necessary cookies will prevent you from logging in and using the platform. You can also adjust your marketing cookie preferences at any time through the Account Settings panel after logging in to your ppvio account.

ppvio does not permit third-party advertising networks to place tracking cookies on the ppvio platform. Analytics cookies used by ppvio are configured to anonymise IP addresses before data is processed, and the resulting analytics data is used only for internal platform improvement purposes.

ppvio retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the principal categories of data ppvio holds.

Upon expiry of the applicable retention period, ppvio will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your account before the end of a legally mandated retention period, ppvio will close your account and cease active processing of your data, but will retain the minimum data required by law for the duration of the mandatory retention period. Once that period expires, the data will be deleted in the next scheduled purge cycle.

ppvio implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. The measures described below represent the core pillars of ppvio's information security programme.

All data in transit between your device and ppvio's servers is protected using TLS 1.3 with strong cipher suites. Personal data and financial records stored on ppvio's infrastructure are encrypted at rest using AES-256 encryption. Cryptographic keys are managed in a dedicated key management system with strict access controls and regular rotation schedules.

Access to personal data within ppvio's internal systems is governed by a role-based access control (RBAC) model. Only employees and contractors with a verified operational need to access specific categories of data are granted access. All internal access to personal data is logged and auditable. Privileged access (such as database administrator access) requires multi-factor authentication and is subject to enhanced audit logging.

ppvio's platform infrastructure is hosted in data centres that maintain internationally recognised security certifications. Network perimeters are protected by web application firewalls (WAF) and distributed denial-of-service (DDoS) mitigation systems. ppvio conducts regular penetration testing and vulnerability assessments to identify and remediate security weaknesses before they can be exploited.

ppvio maintains a documented incident response plan that governs how the organisation detects, contains, and recovers from security incidents. In the event of a data breach that poses a risk to the rights and freedoms of affected players, ppvio will notify the relevant regulatory authority within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay where the breach is likely to result in a high risk to those individuals.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ppvio has handled your personal data, you may contact ppvio's Data Protection Officer (DPO) using the details below.

ppvio is the data controller responsible for your personal data. ppvio operates the platform at ppvio.com and determines the purposes and means of processing personal data collected through the platform.

The fastest way to raise a privacy concern or submit a data rights request is via ppvio's 24/7 live chat support available at ppvio.com after logging in to your account. For formal written requests, you may direct your correspondence to the ppvio data privacy team at the contact address displayed in the footer of this page. Please mark the subject of your communication clearly as a data rights request or privacy inquiry to ensure it is routed to the correct team without delay.

• General privacy inquiries: acknowledged within 48 hours, substantive response within 10 business days
• Formal data rights requests: acknowledged within 48 hours, fully actioned within 30 calendar days (extendable by a further 60 days for complex requests, with prior notice)
• Security incident reports: acknowledged immediately via live chat; investigated as a priority

ppvio reviews this Privacy Policy at least annually and following any material change to its data processing activities. When significant changes are made, ppvio will notify registered account holders via on-platform notification or email to the address on file. The effective date at the top of this page indicates when the current version came into force. Your continued use of ppvio's services following notification of a policy update constitutes acceptance of the revised policy.